Monday, March 21, 2011

Latin American Outsourcing Summit 14-15 April, Montevideo

The Latin American and Caribbean (LAC) Outsourcing and Offshoring Summit aims at creating a space for outsourcing industry stakeholders in LAC to showcase their capabilities to the global market and identify the necessary steps the region must take to enable long-term growth and development in the industry. Hence, the goal of the Summit is to present an opportunity for buyers, suppliers, investors and Trade and Investment Promotion Organizations from LAC to learn about the current trends in the global Outsourcing and Offshoring Industry and identify the real world opportunities present for the region. More than 300 services companies from around the globe are expected to attend the Summit, including representatives from large service provider and investor nations such as India, the Philippines, the United States and Europe, plus delegates from the Trade and Investment Promotion Organizations from more than 15 LAC countries.

Speakers attending the event include:

Gigi Virata, Executive Director, Business Processing Association of the Philippines (BPAP)

Harsh Manglik, Chairman, National Association of Software and Services Companies (NASSCOM)

Michal Zálešák, Executive Director of Central and Eastern European Outsourcing Association (Czech ICT Alliance)

Joel Mari Yu, Managing Director, Cebu Investment and Promotion Center, Philippines

Antonio Gil, President, Brazilian Association of Information Technology and Communication Companies (BRASSCOM)

Anupam Prakash, Partner & Regional Leader - Cross Border Consulting, Mercer

Warren Gallant, President & Founder, Sourcing Board

Bobby Varanasi, Head of Marketing & Branding, Outsourcing Malaysia Executive Committee

Martín Migoya, CEO &Co-Founder, Globant (Argentina)

This is being organised by Inter American Devolpoment Bank in collaboration with private sector.

More info in:

Indian outsourcing companies are encouraged to participate in this summit.

Twenty Indian companies have established software development centres, BPOs, KPOs and Call Centres in ten countries (Argentina, Brazil, Chile, Uruguay, Mexico, Colombia, Peru, Ecuador, Costa Rica and Guatemala) of the region employing 18,000 Latin Americans. The Indian companies have developed a new near-shore business model of 12/12 in which they service their North American clients for 12 hours from the same time zone operations in Latin America and the remaining 12 hours from India. The Indian companies leverage the multilingual skills of Latin Americans who speak Spanish, Portuguese and Italian to service European clients. They use the Latin Americans to reach out to the 40 million strong Hispanic market of US. The Indian companies have also got contracts from local Latin American companies.

TCS is the pioneer and has the largest presence in the region with Global Delivery Centres in eight Latin American countries employing 7000 local staff in Chile (2000), Brazil (2000), Uruguay (900), Mexico (1000), Colombia (300), Argentina (300), Peru and Ecuador.

Among the others, the most notable is Aegis (part of Essar Group) which has 5000 staff in Argentina. It is the largest Indian BPO in Latin America.